Mercedes-Benz Service Manager

Role Overview & Responsibilities

M-B Truck & Van (NI) Northern Ireland’s only Mercedes-Benz Commercial Vehicle Dealership are currently recruiting an experienced Depot Manager to run our Dungannon depot

This is an excellent opportunity to join a reputable business as it starts its journey of transitioning to a new site.

Key purpose of the role:

Independently managing and developing a customer-oriented and profitable service workshop and automotive parts business.

• The efficient running and development of the Dungannon depot, focusing on customer and market needs
• Responsibility for health & safety compliance, ensuring regular maintenance of equipment and facilities of this depot
• Ensuring effective deployment of skills and resources to drive service performance levels and standards
• Direct line management of a team to include - Workshop Foreman, Service Advisors, Commercial Vehicle Technicians and Parts Advisors
• Managing, coaching and motivating employees, thus ensuring a high-quality service offering that is representative of a premium brand
• Responsibility for adherence to mandatory training requirements for all personnel within the depot

Full Job Description available.

Essential Criteria:

• Solid understanding and significant experience of the day-to-day management of service delivery in the automotive industry
• Sound commercial awareness, demonstrating the ability to achieve budgets and set KPI’s
• Extensive supervisory/management experience, in a service function of a vehicle dealership – preference will be given to candidates with commercial vehicle experience
• Excellent technical knowledge of vehicles and possess relevant technical qualifications
• Demonstrable evidence of building strong relationships with customers, colleagues, and manufacturers
• IT literate and a competent user of Kerridge and other dealer management system

Personal Attributes:

• The ability to execute decisions and deliver results independently
• The ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining operational outputs
• A positive "can do" attitude towards the technical and non-technical challenges facing the automotive industry
• You will have the ability to sympathetically understand customer needs and resolve their queries, with a clear emphasis on delivering customer excellence

In addition to a competitive market salary, you will enjoy enhanced benefits which include:

· A Mercedes-Benz company vehicle, mobile phone & laptop will be provided

· Senior Manager Bonus scheme

· 30 days annual leave (includes 8 Customary days)

· Mercedes-Benz Continued Personal Development

· Company Health Insurance

· Sick pay and enhanced critical illness sick pay

· Death in Service benefit

· On-site parking

Should you wish to apply for this role, please send an up-to-date CV for consideration to Gillian McCrudden.

MBNI are an equal opportunities employer.

www.mbtvni.com

Job Types: Full-time, Permanent

Salary: £40,000.00-£50,000.00 per year

Benefits:

• Company car
• Cycle to work scheme
• Free parking
• On-site parking
• Private medical insurance
• Profit sharing
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Dungannon, County Tyrone: reliably commute or plan to relocate before starting work (required)

Experience:

• Warehouse Management: 1 year (preferred)

Work Location: In person

Application deadline: 25/06/2023
Reference ID: DMDG0623