Admin/Call Centre Assistant

Call Centre Assistant

Store: Specsavers Lichfield

Hours: Full Time – 37.5 hours OR Part Time 3 full days (Saturday working is essential for both)

Benefits: Discretionary Bonus after probation, Specsavers Perks after 6 months, and free car parking

Salary: Dependant on experience

Previous Customer Service experience is required!

Previous Optical knowledge is desireable but not essential.

At Specsavers, our Call Centre Assistants are essential in shaping the beginning of our Customer’s journey – this is not your average call centre job! We’re looking for someone with experience in customer service with strong communication skills, who is good with people, has an organised approach & a willingness to help – a friendly, polite and professional approach is essential.

Joining our team, you’ll make sure every customer receives a great experience from the get go, creating a positive impression at every opportunity.

• Answering all telephone calls in a prompt, clear and friendly manner
• Transferring calls efficiently
• Responding to customer enquiries
• Ensuring customer details are captured accurately when booking appointments

Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers with progression opportunities. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.

If you are interested please click Apply as this vacancy will close once we have filled all available places.