Customer Services Supervisor

Role Overview & Responsibilities

Job description

Who are we?

YDL was established in 1989. Since our inception in 1989, YDL have continued to expand, achieve growth and increase our loyal customer base based on our core values:

· An exemplary and personal level of service

· Offering tailored solutions to our clients based on their requirements.

· Offering the full complement of transport services.

What do we want to achieve? Our aim is to be recognised as Yorkshire & The North Easts premier provider of logistics and transport services by achieving sales growth whilst maintaining customer retention, staff retention and our customer focused ethos. YDL is the largest independent parcel & pallet carrier in the region and this is the chance to join this fast expanding organisation.

What we offer We offer private health & dental insurance with discounts on Gym memberships, discounts and rewards from hundreds of leading retailers and restaurants such as M&S, Sainsburys, Boots, B&Q and more. We offer our "refer a friend" scheme with £200 available to claim.

Working for a company who are truly unique in our sector, your main function will be handling client communications and striving to provide a unique and personal level of service within our Customer Services Team. Day to day to tasks will be:

-Handling enquires; Answering incoming calls and responding to emails in a professional and timely manner.

-Helping advise customers on services.

-Performing specific functions for key accounts.

-Proactively keeping our customers up to date with their deliveries.

-Point of escalation for customers and the team.

-Responsibility of decision making in a fast paced environment.

If you consider yourself to be IT literate, well organised, a good communicator, and customer focused then this could be the role for you.

Job Type: Full-time

Salary: £25,000 per year

Job Types: Full-time, Permanent

Salary: £25,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• Gym membership
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• Monday to Friday
• No weekends

Application question(s):

• • How many years of Customer Services experience do you have?
• What is the highest level of education you have completed?

Work Location: Hybrid remote in York